An automated performance report for an outbound/inbound call floor. Every rate is judged against a “frontier” benchmark — the 70th percentile of real clean-day performance for that workload × call-type over ~30 days — so a hard workload or a short shift is never unfairly penalised. Pace, closing and a combined index; per-dialler breakdowns; break-pattern and work-from-home detection; and a historical awards engine. Rebuilt from the original Excel/Sheets model.